Head of Services

Are you a leader that is motivated by empowering people? Do you have a hunger to grow a business doing meaningful work? Then we might have a role for you...

About the role

 

As our business is growing, the Head of Services role will be a strategic thinker and people leader who is tasked with taking our services to the next level. Reporting to the CEO and GM, you will play a vital role in extending our footprint by leading the development and growth of our services, clients and staff.

You will lead and inspire the team of talented strategists at ntegrity, ensuring that their expertise aligns with the business’ growth trajectory (that you will have an instrumental role in shaping). Although you won’t necessarily need to be account managing, you will need to be able to lead the delivery of exceptional client work and be able to speak to accounts comfortably. This means you’re a ‘hands on’ leader who won’t shy away from getting deep in the delivery of our key strategic client projects.

 

About Us

 

ntegrity is an award-winning digital agency servicing Australia’s leading not-for-profit, for-purpose and government brands. We partner closely with our clients to help prepare for the future, to ensure they can meet their mission of making an impact on the world.

Our unique agency/consultancy model means we provide both strategy and implementation—from digital marketing tactics right through to organisational-wide growth strategy.

 Our model also means that we upskill our clients every step of the way, so they aren’t dependent on us but instead learn from us to increase their skills.

Our team is empathetic, embraces challenges with excitement, is motivated by the growth of our clients and act with integrity at our core. We each take ownership of the business and are driven by an entrepreneurial spirit.

We win awards because we stand out from our industry. We do work the world needs – we are driven by purpose and specialise in not-for-profit.

We treat our staff well…working hours are flexible and moderate, and we are intentional in investing into innovation and internal projects. We have inspiring leadership that deeply care about our clients and our team.  

If you are eager for a workplace that is transparent, compassionate and recognises hard work  – we think you’ll like it here.

 

On a day-to-day basis, this role will be…

 

  • Defining and shaping ntegrity’s growth strategy by keeping the agency accountable to growth metrics and KPIs.
  • Developing and innovating ntegrity’s key services through forward-looking ideas.
  • Lead digital transformation and business change management projects, and modelling that process for the team.
  • Play a leading role in managing and delivering the best outcomes for our clients to help retain and grow our client relationships.
  • Identifying our clients needs and presenting them with innovative digital solutions.
  • Influencing stakeholders (both internally and client-side) of all levels including C-Suite and management to have them onboard with your vision.
  • Providing leadership, direction, coaching, mentoring and support to a team that are hungry for growth.
  • Support the business development team to continue building ntegrity’s presence in the marketplace.

 

What we’re looking for…

 

  • An excellent people manager with over 10+ years in managing people or teams.
  • 10-15+ years of experience in marketing with a strong foundation  in digital.
  • 5+ years experience in a professional services environment.
  • Experience leading a team within a professional services environment for an agency or other consultancy.
  • Experience working with not-for-profits or values-based organisations. Can be brand-side or agency-side.
  • Passionate about client growth and their success.
  • An entrepreneurial spirit that would revel in growing a small company.
  • A growth mindset.
  • A people-first leadership approach.
  • Deep understanding of service delivery and the digital landscape.

A reminder: the reward

 

  • Work in an open, honest, supportive and collaborative culture that encourages innovation and creative thinking, and knows how to seriously get stuff done.
  • Be part of a fast-growing company with a visionary CEO and shape where we’re going! Help us develop our services, innovate on new offerings and find untapped opportunities for growth.
  • Love what you do and work on problems that matter with a friendly, passionate team.
  • Work with awesome clients who are, literally, changing the world.
  • We invest significant time and $$ to ensure our staff are growing, challenged and happy… such as flexible working hours, quarterly retreats, learning and development opportunities, reward trips and an open bar fridge every Friday!

 

To apply

 

Email hello@ntegrity.com.au with “Head of Services” in the subject line—and let us know why you’re the perfect fit!

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