Customer Journey Mapping

Newsletters, social media, live events, advertising, PR—people interact with your brand through a number of different touchpoints. And each interaction helps them build a perception of your cause.

So we help you take a step back and put yourself in the shoes of your most important customers, donors or users. We map out each step of their journey with you to identify what message, channel and tactic should be prioritised.


2/482 Bourke Street Melbourne, VIC 3000 Australia

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