How to deal with a troll

Dealing with trolls is a very real and crappy aspect of being visible online. It was my experience as a vlogger that gave me an education on how to deal with internet trolls. Logging on to find trails of insidiously nasty comments, creepy anonymous messages, and straight-up psycho stuff…

 

YT Troll comments2

Utterly rage-worthy!

 

Well, it really sucks to say the least. But fear not! Here comes some solid advice for dealing with that troll and restoring peace and sanity once more.

Am I being trolled?

There is a difference between receiving some negative feedback and being outright trolled! The trademark of a troll is that they are:

1) very deliberate, and

2) completely unjustified.

 

A daily dose of hate is nothing out of the ordinary  for some unfortunate vloggers

A daily dose of hate is nothing out of the ordinary for some unfortunate vloggers

 

 

Are you being subject to unfair and outrageous comments that obviously seek to harass you, taint your reputation, or otherwise spread negativity for no real reason? Suspect a troll. One of the quickest ways to shut down an internet troll is to call them out for what they are.

 

Problem?

Problem?

 

Step One: Trust your own judgement

Is an aspect of your online activity genuinely upsetting people? Or are you copping heat from someone who is overreacting? If you are receiving online negativity, ask yourself why. It is perfectly normal to receive some negative feedback, and you don’t have to deal with all of it. You can’t win ‘em all. But the moment you feel like things have gotten nasty, refer straight to step three.

 

Step Two: Protect yourself and protect your brand

Perhaps you need to publicly address a piece of misinformation that has spread online. Maybe you need to have a good look at your own content and take something down, apologise, and move on. If your reputation is at stake, do whatever you feel is necessary to resolve the situation. Maybe it’s time to turn off anonymous messages and comments, or disable them altogether. Take control of the situation for the sake of yourself, your brand, your image, your sanity.

 

Step Three: Get an itchy block finger

In real life we have to tolerate the people who irk us. Online, the rules are different. For the sake of your own sanity, it generally helps to have an itchy block finger. Are you being annoyed by a particular online entity? Block them! Nip online negativity in the bud and block, block, block. Only respond to a troll when it is absolutely necessary, otherwise you might be fuelling the fire.

 

http://www.youtube.com/watch?v=tzGhnI9cjaA

 

Step Four: Have a coffee break

Being the victim of a decent trollin’ can be one of the most stressful aspects of your online life. Now that you have banished those trolls, pat yourself on the back and go grab yourself a coffee. Some time away from the internet might be important for your process of sanity-restoration. I know it can be hard, but try not to let the trolls get you down. Just imagine those ridiculous comments were written by a parrot, rather than an actual person.

 

This four-step process has served me well when handling the sporadic trolls on my vlogs. The YouTube trolls exist in droves, but I would love to hear about others’ experiences with trolls. Have these tactics worked for you? Perhaps you have a different approach? If you’ve ever had a run-in with an internet psycho, please feel free to jump in the comments and share your stories and advice.

About Us

Hi, we’re ntegrity, an award winning digital agency in Melbourne, Australia. We specialise in digital strategy, digital marketing, and training, and aim to operate as an extension of your team.

You can read more about our story and team or explore what we offer.

These are the 3 areas to invest in for post-COVID digital success

COVID-19 has sparked global digital disruption—are you ready for a new future? The clearest outplay from COVID-19 is the seismic…

How to build a customer journey map to target your strategy

As any leader of an impact-led organisation can tell you, there can be an overwhelming number of customer touchpoints –…

8 emerging digital marketing trends in 2020 for not-for-profits

The global pandemic has meant 2020 is far from ‘business as usual’. The behaviours of everyday people have changed. In…

What we’ve learned from 115 days of live broadcasts

When COVID first hit, not-for-profits were thrown into the deep end. The ntegrity team wanted to help, but social distancing…

How to create compelling videos for your NFP (even while social distancing)

In the time of social distancing and lockdown measures, more than ever, video is queen. 7 million Aussies watched YouTube…

How to use empathy maps to think like your donors

Connecting with donors is as important as ever in our digitally-connected world. 76% of consumers now expect companies to understand…

Subscribe

Newsletter
Acquisition Campaign

An award-winning acquisition campaign that increased leads by 42%

WISE Employment is a leading disability employment services provider. Yet when their main referral source stopped providing them with leads, they partnered with us to develop a digital strategy and help execute the campaign to attract job seekers and employers, and fast.

View Case Study
As seen in