Customer Success Manager: Strategy
About the role
We’re looking for a Client Success & Strategy manager to join our team!
This role will join our team of over 25 digital specialists, and will report to our Client Success Lead, working on developing and implementing digital, fundraising and campaign strategies to unlock the growth potential of our purpose-driven clients.
See strategies through to implementation
ntegrity is a full service agency with 90% not-for-profit clients. Our mission is to “help good grow”. Our clients look to us to give them direction on how to grow - grow their results, grow their teams capabilities and in turn, grow their impact on the world.
As part of this work, we develop and deliver digital strategies, next-gen fundraising strategies, and campaign strategies that combine deep market insights with clear, focused implementation. That’s why we’re looking for a marketing strategist with fundraising experience who is skilled at building excellent relationships and leading projects through to completion.
This newly-created role works across the development and implementation stages of strategy, driving long-term partnerships. In other words, while most agencies step away once a strategy project is delivered, you’ll get to steer its implementation and see real-world results.
What type of strategies are we talking about?
We work with clients to develop digital strategies that provide insights into their brand, market and audiences, identify unique opportunities for growth through digital, and give clear steps to implement these strategies through multi-year projects.
Next-gen fundraising strategies
Our fundraising strategies start from a deep understanding of how and why people donate to charities. We combine audience research with fundraising trends to deliver strategies that include digital fundraising, traditional approaches, and regular giving products, then work with organisations to make these come to life.
Whether it’s a Christmas campaign, a lead-generation project or an end of financial year appeal, our campaign strategies provide targeted recommendations, creative and messaging that drives action, and channel plans to reach the right people at the right time.
Whether it’s a six-week campaign or a three-year digital strategy, the client success strategists works across both the strategy development and the implementation phases, ensuring consistency in delivering the project successfully. You’ll work with ntegrity’s Digital Performance, Creative and Strategy teams to plan and execute projects to implement strategies, work closely with our clients to guide these initiatives, and identify new opportunities within and beyond each project.
What we're looking for:
3-5 years of experience in digital strategy and fundraising
You have a strong understanding of digital marketing, with experience developing and implementing digital marketing strategies and campaigns.
You have working knowledge of digital marketing platforms (social media advertising, search advertising, SEO, email marketing, etc) and understand how to use multiple platforms to deliver digital marketing campaigns and fundraising appeals.
You understand the value of process and clear communication, and enjoy working with a wide range of people and roles, from digital marketers to CEOs.
You are eligible to work in Australia and in the Melbourne timezone
On a day-to-day basis you will...
Work with our Strategy team to develop digital marketing strategies for some of Australia’s most well-known not-for-profits and for-purpose businesses
Meet with clients to deliver project updates and advise them on opportunities and risks in the implementation of their digital strategy
Deliver projects that have real impact on organisations: fundraising strategies, email journeys, website content, audience insight reports.
Work in an organisation that values teamwork, that lives its values, and that will champion your growth in the long term.
Every job at ntegrity comes with:
Fair pay - with annual bonuses for stellar work and yearly reviews to ensure your pay keeps up with your growth.
Personalised growth plan - plus a $750 training budget and on-the-job mentoring to help you grow.
Advancement opportunities - we’re growing fast, which means there’s always room to grow, including for part-time teammates.
Commitment to wellness - certified mental health first aid responders plus a $500 allowance for mental health support.
Paid parental leave - 8 weeks for ALL new parents, plus you can scale your workload/schedule when you come back.
Flex-work friendly - work the way that works for you. Our hybrid approach gives you the flexibility to fit your work into the other parts of your life.
Meaningful connection - twice-a-week “ntegrity nspo” to lift each other up, plus regular social gatherings (COVD permitting).
Killer learning opportunities - including regular “lunch & learn” workshops and world-class training modules through ntegrity Academy.
Reward trips - when we hit goals together, we celebrate big together. (Think Koh Samui and Magnetic Island.)
You’ll help good grow.
We’re Australia’s leading for-purpose agency. Our clients include Beyond Blue, Movember, The Salvation Army, and the Ovarian Cancer Research Foundation… to name a few! No hustling for shady brands. Just work you can be proud of, for brands that do good.
You’ll get to eat challenges for breakfast.
We’re ambitious and analytical. We revel in hard work, and we obsess over impact. When you solve problems for our clients, you change lives.
You’ll love your teammates.
We’re a little biased, but our team is pretty special. We’re honest, encouraging, and collaborative. We celebrate our work and each other. (And we have fun together outside of work!)
You’ll love your clients.
Our clients are nice! They’re some of the most amazing people doing the most incredible work. We show each other mutual respect and build partnerships that stand the test of time.
You’ll have a stake in our growth—and we’ll have one in yours.
We are growth-focused. The proof is in the numbers: 30% annual growth, 95% client retention. But we don’t just care about our growth; we’re invested in yours. You’ll co-create company strategy, and we’ll put real time and $$ into a personalised development plan so you can grow with us.
You’ll be part of a team that cares about the whole you.
We take mental health seriously. (We’ve been featured by Worksafe and beyond blue for it.) We work hard and go home – late nights and weekends are not the norm. We offer flexible work arrangements. And we take time to invest in each other